Purchase information

Purchase Terms and Conditions

Last updated: 27 April 2026

1. Business identification details

In compliance with the duty of information set out in Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the following identification details are provided:

As a self-employed individual / natural person, there are no Commercial Registry details to provide.

2. Purpose and acceptance of these terms

These Purchase Terms and Conditions regulate the sale of products offered by Dream Fulfilled through the online shop dreamfulfilled.eu, as well as the order process, payment, preparation, shipping, cancellation, returns and refunds.

Placing an order implies acceptance of these Purchase Terms and Conditions, as well as the Terms and Conditions of Use, the Privacy Policy and the Cookie Policy.

The customer declares that they are of legal age and have sufficient legal capacity to purchase the products offered in this online shop.

3. Sales and shipping area

At present, Dream Fulfilled sells and ships from this online shop only to countries within the European Union, unless expressly stated otherwise during the checkout process.

If the checkout system does not allow a specific country or territory to be selected as a destination, this means that Dream Fulfilled does not currently offer sales or shipping to that destination from dreamfulfilled.eu.

Customers who wish to purchase from outside the European Union may do so, when available, through our Etsy shop: Dream Fulfilled on Etsy. In that case, the purchase will be managed according to Etsy’s applicable terms, payment methods, taxes, shipping conditions and policies.

Some territories linked to European countries may have special tax, customs or logistics treatment. Dream Fulfilled may limit, modify or disable certain destinations for tax, logistics, customs or commercial reasons.

4. Proper use of the online shop

By using this online shop and placing orders through it, the customer agrees to:

• Use the website only for legally valid enquiries or orders.
• Not place false, fraudulent or intentionally incorrect orders.
• Provide truthful and up-to-date information, including email address, postal address and any other details necessary to manage the order.
• Carefully review the order details before confirming the purchase.

If the customer does not provide the necessary information to manage the order, Dream Fulfilled will not be able to process it correctly.

Dream Fulfilled reserves the right to reject or cancel orders where there are reasonable indications of fraud, misuse of the shop, obvious errors in the information provided, unresolved payment issues or when the requested destination is not available.

5. Handmade products and availability

The products offered by Dream Fulfilled are handmade items made of wood, macramé or other materials indicated in each product listing.

Due to the handmade nature of the pieces and the use of natural materials, small variations in colour, wood grain, texture, cord tone, engraving position or finish may occur compared with the photographs shown. These variations are not considered defects, but characteristics of a handmade product.

If, after the order has been placed, a stock error or lack of availability is detected, Dream Fulfilled will contact the customer as soon as possible to propose an alternative, a new preparation time or cancellation and refund of the order.

6. Purchase process

To place an order, the customer must follow the online purchase process, select the desired products, review the cart, provide shipping and billing details, choose an available shipping method and select a payment method.

Before confirming the order, the customer may review and correct the information entered. Once the purchase process has been completed, the customer will receive an order confirmation email.

The sales contract will be considered formalised when Dream Fulfilled confirms acceptance of the order and/or the payment has been successfully validated. If the order cannot be accepted, the customer will be informed and, if any payment has already been charged, the corresponding refund will be issued.

7. Prices, taxes and shipping costs

Product prices are displayed in euros (€), unless the shop allows prices to be viewed in other currencies for information purposes or according to the available configuration.

Prices include applicable taxes when required under current regulations. Shipping costs are not included in the product price and will be calculated during the purchase process before the order is confirmed.

Dream Fulfilled reserves the right to modify its prices at any time. Products will be charged according to the price in force at the time the order is confirmed, except in the case of typographical, technical or obvious errors.

In the event of an obvious pricing error, Dream Fulfilled may cancel the order and inform the customer, issuing a full refund if payment has already been made.

8. Payment methods

Dream Fulfilled offers the following active payment methods in this online shop: secure card payment via Redsys Virtual POS, payment via Bizum through Redsys, payment via PayPal and payment by bank transfer.

Secure card payment via Redsys Virtual POS

Card payments are processed through the Redsys Virtual POS contracted with our banking entity. When selecting this payment method, the customer will be redirected to the secure payment environment, where they can enter their card details.

Dream Fulfilled does not store or have full access to the customer’s bank card details. The transaction is validated directly through Redsys and the corresponding banking entity, using the applicable security and authentication systems.

Once payment has been confirmed, the customer will be redirected back to dreamfulfilled.eu and will receive the corresponding order confirmation.

The Virtual POS integration is carried out directly through Redsys and the corresponding banking entity, without integration through an external IPSP, unless expressly stated otherwise.

Payment via Bizum

The customer can pay via Bizum during the checkout process. This payment method is managed through the Redsys Virtual POS and the corresponding banking entity, in a secure payment environment.

To complete the transaction, the customer must follow the instructions displayed on the payment gateway, which may include entering the phone number associated with Bizum and completing the authentication required by their banking entity.

Dream Fulfilled does not store passwords, banking credentials or financial data associated with Bizum payments. The transaction is validated directly through Redsys, Bizum and the corresponding banking entity.

The order will be processed once the payment has been successfully confirmed.

Payment via PayPal

The customer can pay via PayPal during the checkout process. The transaction is managed in PayPal’s secure environment according to its own terms of use.

Dream Fulfilled does not store the financial details entered in PayPal.

Payment by bank transfer

The customer can pay by bank transfer. Once the order has been placed, the bank details needed to make the transfer will be provided by email. The customer must indicate the order number in the payment reference.

The order will be prepared once payment has been confirmed. The customer will have 10 calendar days to make the bank transfer. If payment is not confirmed within this period, the order may be cancelled.

The products will remain the property of Dream Fulfilled until full payment of the order has been received.

9. Order preparation and shipping

Orders are prepared by hand and shipped to the address provided by the customer during the purchase process, provided that the destination is within the available sales and shipping areas.

The usual preparation time is:

• Non-personalised items: normally 1 business day.
• Personalised or made-to-order items: normally between 2 and 3 business days, unless another period is indicated in the product listing.

Estimated delivery times from shipping confirmation are for guidance only:

• Spain: approximately 1 to 3 business days.
• Other European Union countries: approximately 4 to 8 business days.

Orders are not prepared or delivered on weekends or public holidays. Delivery times may be affected by high-demand periods, public holidays, carrier incidents, logistics checks or causes beyond Dream Fulfilled’s control.

All shipments made from dreamfulfilled.eu include a tracking number. Once the order has been shipped, the customer will receive the corresponding tracking information to check the delivery status.

10. Delivery, incorrect addresses and unclaimed orders

The customer is responsible for providing a complete, correct and up-to-date delivery address within the available shipping areas.

If delivery cannot be completed due to absence, the postal operator or carrier may leave a notice so the customer can collect the parcel from the relevant office or collection point, according to the conditions of the service used.

If the order is returned to Dream Fulfilled due to an incorrect or incomplete address, repeated absence or failure by the customer to collect the parcel, Dream Fulfilled will contact the customer to assess a new shipment or the applicable refund.

In such cases, the initial shipping costs and any costs arising from return or reshipment may be borne by the customer, unless the issue is attributable to Dream Fulfilled.

11. Special territories, taxes and shipping limitations

Dream Fulfilled sells and ships from this online shop only to European Union countries and to the destinations shown as available during the checkout process.

Some territories may have special tax, customs or logistics treatment even if they are linked to European countries. If a destination is not available during checkout, it will not be possible to process the order to that destination from dreamfulfilled.eu.

Customers located outside the European Union may use our Etsy shop, when available for their country: Dream Fulfilled on Etsy.

12. Order cancellation

The customer may request cancellation of an order before it has been prepared or shipped. To do so, they must contact Dream Fulfilled by email at admin@dreamfulfilled.eu, indicating the order number.

If the order has already been paid for but has not yet been prepared or shipped, the amount paid will be refunded using the same payment method used for the purchase, unless expressly agreed otherwise.

For personalised products or products made according to the customer’s specifications, cancellation will only be possible if the personalisation work has not yet begun.

If the order has already been shipped, it cannot be cancelled, without prejudice to the right of withdrawal or any other rights the consumer may have under applicable regulations.

13. Right of withdrawal, returns and refunds

Consumer customers have 14 calendar days from receipt of the order to exercise their right of withdrawal, without giving any reason, except in legally excluded cases.

To exercise this right, the customer must clearly communicate their decision by email to admin@dreamfulfilled.eu, indicating the order number and the necessary details to identify the purchase.

Products must be returned in good condition, with no signs of improper use and, whenever possible, in their original packaging or in suitable packaging that protects the item properly during transport.

Unless Dream Fulfilled states otherwise, the direct cost of returning the products will be borne by the customer. The customer must return the products without undue delay and, in any case, within 14 calendar days from the date on which they communicated their decision to withdraw.

Once the returned product has been received, or once the customer has provided sufficient proof of return, the corresponding refund will be processed.

The refund will be made using the same payment method used for the purchase, unless the customer has expressly requested another method and provided that this does not generate additional costs.

The refund will include the product price and, where legally applicable, the initial standard delivery costs. Additional costs resulting from the customer’s choice of a delivery method more expensive than the standard delivery method offered will not be refunded.

Exceptions to the right of withdrawal

Returns due to withdrawal will not be accepted for personalised products, products made according to the customer’s specifications or products clearly adapted to their instructions, except in the case of defect, error or lack of conformity.

This exception does not affect the consumer’s legal rights when the product arrives damaged, is incorrect or presents a lack of conformity.

14. Damaged, incorrect or non-conforming products

If the customer receives a damaged, incorrect or non-conforming product, they must contact Dream Fulfilled as soon as possible by email at admin@dreamfulfilled.eu, indicating the order number and attaching photographs that allow the issue to be assessed.

In the event of a defect, error or lack of conformity attributable to Dream Fulfilled, the customer will be offered the solution applicable under current regulations, which may include repair, replacement, price reduction or refund, depending on the case.

Corrective measures for lack of conformity will be free of charge for the consumer where legally applicable.

Small variations typical of handmade products or natural materials will not be considered defects, provided that they do not affect the normal use of the product or represent a substantial difference from the product description.

15. Legal guarantee

Products sold to consumers are covered by the legal guarantee of conformity provided for under current regulations.

Dream Fulfilled will be liable for any lack of conformity that exists at the time of delivery and appears within the legally established periods for consumer goods.

The guarantee does not cover damage caused by improper use, knocks, inappropriate handling, excessive humidity, chemical products, normal wear and tear or failure to care for the product according to its handmade nature.

16. Customer service

For any enquiry related to orders, payments, shipping, returns or incidents, the customer may contact Dream Fulfilled through:

• Email: admin@dreamfulfilled.eu
• Phone / WhatsApp: +34 611 60 52 56
• The contact form or contact page available on the website.

Dream Fulfilled will try to respond to enquiries as soon as possible, especially when they are related to orders in progress.

17. Data protection and cookies

Personal data provided during the purchase process will be processed in accordance with the Privacy Policy.

Information about the use of cookies and similar technologies is available in the Cookie Policy.

In relation to payments, certain data necessary for the transaction may be processed by secure payment gateways and providers, such as Redsys, Bizum through Redsys, PayPal, bank transfer and/or the corresponding banking entity, depending on the payment method chosen by the customer.

18. Applicable law and dispute resolution

These Purchase Terms and Conditions are governed by current Spanish law.

In the event of a dispute with consumers and users, the competent courts and tribunals will be those determined by the applicable consumer protection regulations.

In relations with users who do not have consumer status, and provided that the law allows it, the parties may submit to the courts and tribunals of Valencia, Spain.

19. Modification of these terms

Dream Fulfilled may update these Purchase Terms and Conditions when necessary due to legal, technical, operational or commercial changes.

The terms applicable to each order will be those in force at the time the purchase is made.