Frequently Asked Questions

Shopping at Dream Fulfilled is simple: choose the product you like, select the available options if there are any, and click the add-to-cart button.

You can then continue shopping or go to the cart to review your order. Before confirming the purchase, you will see the order summary, shipping costs and available payment methods.

Once the order has been completed correctly, you will receive an order confirmation email.

You can browse the shop and add products to your cart without registering.

To complete the purchase, the details needed to process your order will be requested, such as your name, shipping address, email address and contact details. These details are used only to manage your purchase, shipping and order-related support.

You can find more information in the Privacy Policy.

At dreamfulfilled.eu you can pay by:

• Bank card through Redsys Virtual POS.
• Bizum through Redsys.
• PayPal.
• Bank transfer.

The order will be prepared once payment has been successfully confirmed. For bank transfers, payment must be made within 10 calendar days.

Yes. Card and Bizum payments are managed through Redsys Virtual POS and the corresponding banking entity, in a secure payment environment.

Dream Fulfilled does not store or have full access to your card details, banking passwords or Bizum credentials.

Yes. If you choose bank transfer, you will receive the details needed to make the payment. Please include your order number in the payment reference.

The order will be prepared once payment has been confirmed. If payment is not received within 10 calendar days, the order may be cancelled.

At present, from this online shop I only sell and ship to countries within the European Union.

If the country or territory you want to select does not appear during checkout, it means that I cannot currently process orders to that destination from dreamfulfilled.eu.

Yes, but not from dreamfulfilled.eu. Purchases from outside the European Union are managed, when available for your country, through my Etsy shop.

You can visit it here: Dream Fulfilled on Etsy.

In that case, the purchase will be managed according to Etsy’s applicable terms, payment methods, taxes, shipping conditions and policies.

Shipping costs are calculated automatically during checkout, before the order is confirmed.

The amount may vary depending on the destination country, order weight, packaging and the applicable postal rate.

Non-personalised items are usually prepared within 1 business day.

Personalised or made-to-order items are usually prepared within 2 to 3 business days, unless another timeframe is indicated in the product listing.

During busy periods, special campaigns or public holidays, preparation time may vary slightly.

Estimated delivery times from shipping confirmation are:

• Spain: approximately 1 to 3 business days.
• Other European Union countries: approximately 4 to 8 business days.

These timeframes are estimates and may be affected by public holidays, postal workload, logistics incidents or circumstances beyond Dream Fulfilled’s control.

Yes. All orders shipped from dreamfulfilled.eu include a tracking number.

When your order is shipped, you will receive the tracking number or link to check the delivery status through Correos.

In Spain, orders are shipped with Correos and delivered by hand with signature.

In other European Union countries, the shipment will also include tracking and will be delivered by the national postal operator of the destination country.

For shipments outside Spain but within the European Union, delivery may be made without signature. If the parcel fits in the mailbox and the postal operator allows it, it may be placed directly in the recipient’s mailbox.

If the parcel cannot be placed in the mailbox and nobody is at the delivery address at the time of delivery, the postal operator will leave a notice so that you can collect it from the nearest post office or collection point.

It is important to check the tracking information and collect the parcel within the period indicated by the postal operator. If the order is returned because it was not collected, I will contact you to assess a new shipment or the applicable refund.

In such cases, the initial shipping costs and any costs arising from return or reshipment may be borne by the customer, unless the issue is attributable to Dream Fulfilled.

Please check the delivery address carefully before confirming your order. If the parcel is returned due to an incorrect or incomplete address, I will contact you to assess a new shipment or the applicable refund.

In such cases, the initial shipping costs and any costs arising from return or reshipment may be borne by the customer, unless the issue is attributable to Dream Fulfilled.

Each piece is handmade, so there may be small variations in colour, wood grain, texture, cord tone, engraving position or finish.

These differences are part of the handmade nature of the product and make each piece unique. They are not considered defects as long as they do not affect the normal use of the item or represent a substantial difference from the product description.

For some products, it is possible to personalise details such as the symbol, text, initials, cord colour or finish, provided that the product listing allows it.

If you have a specific idea, you can contact me before buying to confirm whether it is possible. I will tell you honestly whether I can make it properly or whether the idea should be adapted.

Yes. If you like Celtic, Norse, pagan, mystical or symbolic aesthetics but are not sure which symbol to choose, you can contact me and I will help you according to the intention of the piece: protection, strength, connection, love, growth, personal path, gift, altar or decoration.

Symbolic explanations are offered as cultural, spiritual or decorative information, without attributing guaranteed properties to the product.

To keep your piece in good condition, avoid getting it wet, exposing it to direct sunlight for long periods, applying perfumes or chemical products to it, or storing it in very humid places.

Wood and macramé are materials that are sensitive to use and environment. Gentle care will help the piece maintain its appearance over time.

Orders are prepared with care and protected for shipping.

If the order is intended as a gift or you would like to add a special note, you can contact me before purchasing or leave a note during checkout if that option is available.

Yes, you can request cancellation before the order has been prepared or shipped.

To do so, please write as soon as possible to admin@dreamfulfilled.eu, indicating your order number.

For personalised or made-to-order products, cancellation will only be possible if the personalisation work has not yet begun.

As a consumer customer, you have 14 calendar days from receipt of the order to exercise the right of withdrawal, except in legally excluded cases.

The product must be returned in good condition, with no signs of improper use and properly protected for transport.

Unless Dream Fulfilled states otherwise, the direct return shipping costs will be borne by the customer.

Personalised products, products made according to your specifications or products clearly adapted to your instructions cannot be returned due to withdrawal, except in the case of defect, error or lack of conformity.

This does not affect your legal rights if the product arrives damaged, is incorrect or presents a lack of conformity.

Please write to me as soon as possible at admin@dreamfulfilled.eu, indicating your order number and attaching photographs of the product, packaging and issue.

If the issue is attributable to Dream Fulfilled, the appropriate solution will be offered depending on the case: repair, replacement, price reduction or refund.

When a refund is applicable, it will be made using the same payment method used for the purchase, unless expressly agreed otherwise.

For returns, the refund will be processed once the returned product has been received or once the customer has provided sufficient proof of return.

Yes, of course. If you are unsure about products, symbols, sizes, colours, personalisation or shipping times, you can contact me before buying.

Contact: admin@dreamfulfilled.eu

You can also contact me via WhatsApp using the number shown on the website.

In addition to this online shop, you can visit my Etsy shop, especially if you want to buy from outside the European Union:

Dream Fulfilled on Etsy